Privacy Policy

Last Updated – 22nd August 2023

  1. Introduction
    • Cloudfinity Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we collect from individuals who use our cloud services (“Services”).
    • Cloudfinity is a registered Australian business name.
    • This Privacy Policy is aligned with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (“Privacy Act”) and the associated regulations.
  2. Collection of Personal Information
    • We may collect personal information directly from you or indirectly through your use of our Services. The types of personal information we collect may include:
      • Name, contact information, and other identification details.
      • Payment and billing information.
      • Information related to the use of our Services, including IP addresses, device information, and log data.
      • Any other personal information you provide to us in connection with the use of our Services.
    • We only collect personal information that is reasonably necessary for the purposes of providing our Services and as permitted by law.
  3. Use of Personal Information
    • We may use your personal information for the following purposes:
      • Providing and improving our Services.
      • Processing payments and billing.
      • Communicating with you regarding your account, updates, and support
      • Responding to your inquiries and requests.
      • Analysing and monitoring the usage of our Services.
      • Complying with legal obligations and resolving disputes.
    • We will not use your personal information for any purpose other than those stated in this Privacy Policy unless we have obtained your consent or as required by law.
  4. Disclosure of Personal Information
    • We may disclose your personal information to third parties in the following circumstances.
      • Service Providers: We may share your personal information with third-party service providers who assist us in operating our business and delivering our Services. These service providers are bound by confidentiality obligations and are only permitted to use your personal information for the purposes of providing the requested services.
      • Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests.
      • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity or third party involved in the transaction.
      • With Your Consent: We may share your personal information with third parties when we have obtained your explicit consent to do so.
      • We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.
  5. Security of Personal Information
    • We take reasonable measures to protect the security of your personal information and prevent unauthorised access, disclosure, or alteration. These measures include:
      • Implementing physical, technical, and administrative security safeguards.
      • Regularly reviewing and enhancing our security measures.
      • Limiting access to personal information to authorised personnel only.
      • Conducting regular security audits and assessments.
    • Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.
  6. Access and Correction
    • You have the right to access the personal information we hold about you and request corrections if necessary. To exercise this right, please contact us using the contact details listed on our website.
    • We may charge a reasonable fee for processing access requests.
  7. Retention of Personal Information
    • We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.